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Accessibility statement

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Accessibility Statement for lakedistrict.gov.uk

This accessibility statement applies to the lakedistrict.gov.uk website.

This website is run by The Lake District National Park Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

My Computer My Way has advice on making your device easier to use if you have a disability and the AT Hive can help you find assistive technologies that work for you.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email hq@lakedistrict.gov.uk or call us on 01539 724555, Monday to Friday.

We’ll consider your request and get back to you in seven days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page, or think we’re not meeting accessibility requirements, please contact us:

  • by telephone: 01539 724555
  • by email: hq@lakedistrict.gov.uk

Or, you can submit your comments on our online contact form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Lake District National Park Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Some maps use colour alone to differentiate information. This fails WCAG 1.4.1 Use of Colour (A).
  • Some video iframes do not have appropriate aria role attributes. This fails WCAG 4.1.2 Name, Role, Value (A).
  • Some image carousel content flags automated test tools for not correctly removing elements from the tab order, though we have tested the experience of these components and they should provide a good user experience. This fails WCAG 4.1.2 Name, Role, Value (A)

We are aware that there are a number of older documents on our website that have been posted since 2018 but are not fully accessible and may have issues such as those listed below. We are working to make all new documents more accessible on publication. If you find a document that is not accessible for your needs, please contact us using one of the routes described in the ‘Feedback and contact information’ section of this statement.

  • Documents do not have titles (WCAG 2.4.2 Page Titled A)
    Documents do not have programmatic languages set (WCAG 3.1.1 Language of Page) A
  • Documents do not have appropriate heading structures, table structures or list structures (WCAG 1.3.1 Info and Relationships A)
  • Some documents have colour contrast issues (WCAG 1.4.3 Contrast Minimum AA)
  • Some documents contain images of text or images without appropriate alternative text descriptions (WCAG 1.1.1 Non-text Content A and 1.4.5 Images of Text AA)
  • Documents are missing any accessibility tags (WCAG 1.3.1 Info and Relationships A and 4.1.2 Name, Role, Value A)

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Feedback and contact information’ section of this statement.

Disproportionate burden

At this time, we have made no claims of disproportionate burden.

Content that’s not within the scope of the accessibility regulations

Portable Document Format (PDF) and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are currently working on fixing these essential documents or replacing them with accessible html web pages. This work will be completed by…

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Video content

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23rd September 2020. This content is also exempt from the regulations. All new video content we produce will have appropriate captions, audio descriptions and transcripts as necessary.

Online Maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you require the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.

Archive content

Some of the content, such as the Committee Papers Archive part of the website, is classified as an archive. This kind of historically recorded content is exempt from meeting the digital accessibility regulations. If you require a specific piece of archive content and it is not accessible, please contact us using the methods above and we will provide an accessible version of the content on request.

At this time, we have not identified any content that is not within scope of the accessibility regulations.

What we’re doing to improve accessibility

The Lake District National Park Authority is doing the following to improve accessibility:

Undertaking a review of all our published content to identify areas where we can change content from being in PDF or Word documents into HTML pages.

We are training staff to better understand the full spectrum of accessibility requirements and to learn why and how to produce accessible HTML, PDF and Word document content.

We are using an automated testing tool to help us identify areas of our website that do not meet accessibility requirements so that we can fix them.

We will audit the website periodically to identify areas of our website that do not meet accessibility requirements so that we can fix them.

Preparation of this accessibility statement

This statement was prepared on 6 May 2026. It was last reviewed on 6 May 2026.

This website was last tested on 6 May 2026 against the WCAG 2.2 standard. The test was carried out by All Able Ltd.

A representative sample of pages of the website were tested along with a sample of the documents from the website. Testing was composed of a mixture of manual, semi-automated and assistive technology testing.